COVID-19 Resistance Plan

UPDATE ON OUR CURRENT COVID-19 RESISTANCE POLICIES

Beginning Monday, May 24, 2021, we will begin Phase-2 of our reopening process. During Phase-2 you will still have the option to accompany your pet into the clinic for their appointment with the doctor or remain in your car for a curbside appointment. Our lobby is now open so we encourage you to come in when you arrive! We will continue our sanitizing procedures and our staff will continue to wear face masks for your safety. 

In-Clinic Appointments - When you arrive for your appointment come on in! Our lobby is open! 

We understand that some clients may not be comfortable coming into the building yet. You may request that your appointment be curbside with any of our doctors. Please just let reception know when you schedule the appointment.

What is a curbside appointment? A curbside appointment simply means our staff will bring your pet in for their appointment while you wait in the comfort of your car. When you arrive, please call us at 817-741-8050. A veterinary technician will then get a brief history about your pet over the phone and then come to your car to get your pet for their appointment. For our safety, we just ask that you get your pet out of the car. At times, we may even have you escort your pet to the front door before returning to your car. The doctor will examine your pet in an exam room, as normal, and discuss their findings over the phone with you. We will then check you out over the phone and bring any medications etc. to your car.

During Phase-2, all drop-off appointments, surgery drop-offs/pick-ups, appointments with our technicians, and medication/food pick-ups will be allowed in the lobby. However, if you prefer curbside service, please call when you arrive and we will come to your vehicle.

If you or someone you've been in contact with have any symptoms of Covid-19, we ask that you do a curbside appointment and let one of our team members know at the time of arrival so we can wear extra PPE for your pet's appointment.